This product is eligible for a one-year warranty period from the date of purchase.
During the warranty period, if any malfunction occurs due to quality issues with the product itself, our company will provide free repair or replacement services.
Establish after-sales service personnel to provide timely technical support and consultation to customers.
If the product has quality issues or does not match the description, customers can apply for a return or exchange within 7 days after purchase.
The shipping costs incurred during the return and exchange process shall be borne by our company.
If customers have any complaints about the product or service, they can submit the complaint through the after-sales service hotline or the company's official website.
Exatimes will investigate the complaint as soon as possible and provide the customer with a response and solution within 3 working days.
Our company reserves the final right to interpret the after-sales guarantee terms.
Any matters not covered in this clause shall be executed in accordance with relevant national laws, regulations, and industry standards.
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